Privacy Policy – Smartdrops Mobile – Delivery Droid Pro

Last updated August 20th, 2024

Introduction

Delivery Droid Pro app is developed by Vertrax (vertrax.com). Your privacy is of utmost importance to us, and we are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, and safeguard your information when you use the Delivery Droid Pro mobile application.

Information We Collect

• Personal Information: We may collect personal information such as your name, email address, phone number, and company name when you register for the app or contact customer support.
• Usage Data: We automatically collect certain information about your device, including IP address, device ID, operating system, and app usage data to help us improve the app’s functionality and user experience.
• Location Data: The app may request access to your location to provide real-time delivery tracking services. Location data is collected only when the app is in use.
• Cookies and Similar Technologies: We may use cookies and other tracking technologies to enhance your experience with the app, such as remembering your preferences and improving app performance.

Google Maps, Firebase

The app uses Google Maps APIs. You can find the Google Maps APIs Terms of Service here. You can find Google’s general Privacy Policy here. The app also uses Google Firebase, an application backend. You can find the Firebase privacy policy here. By using our apps, you agree to be bound by Google’s Terms of Service. You agree to allow us to obtain your location for use within the app. You may revoke your consent at anytime.

How We Use Your Information

• To Provide Services: We use your personal information to operate and maintain the app, including delivery tracking, customer support, and user account management.
• To Improve the App: Usage and location data help us understand how users interact with the app, allowing us to enhance its features and performance.
• To Communicate with You: We may use your contact information to send you important updates, security alerts, and other communications related to your use of the app.
• For Legal Compliance: We may disclose your information if required by law, or to protect our rights and safety, and that of our users.

Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information, except in the following circumstances:

• API Integrations: As approved by you, Smartdrops Portal has integrations with approved partners. Once enabled (as requested by you, the customer), the information may be shared with partners who assist us in operating the app, provided they agree to keep your information confidential.
• Legal Requirements: We may disclose your information if required to do so by law or in response to legal requests by public authorities.

Data Security

We implement a variety of security measures to protect your personal information. However, please note that no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

Although we will do our best to protect your personal information, transmission of personal information to and from our app is at your own risk. You should only access the service within a secure environment.

Your Rights

• Access and Update: You have the right to access and update your personal information stored in our app.
• Delete: You can request the deletion of your personal information by contacting our support team.

Children’s Privacy

Our app is not intended for use by children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take steps to delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated policy on this page with the new effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

Contact Us

For any questions about this Privacy Policy or our data practices, reach out to Vertrax Support via email support@vertrax.com, or phone +1 (203) 401-6000